Department: Clinic Based

Type: Full Time

Location: Houston, TX

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose Clinic - 1415 California St. Houston, TX 77006

Patient Assistance Representative - Job Overview

Schedule: Rotating Schedule

At Legacy Community Health, we are revolutionizing community healthcare through our comprehensive support programs under the Ryan White Grant. As a Patient Assistance Representative, you will play a pivotal role in ensuring our clients have timely access to essential medications and medical coverage, transforming lives and elevating well-being.

• Role highlights and key features: Engage with programs such as ADAP, LPAP, EFA, and PAP to support clients every step of the way.
• Work environment benefits: Collaborate within a dynamic team focused on innovative healthcare solutions.
• Impact and growth opportunities: Contribute significantly to community healthcare efforts with potential for professional growth.
• Team collaboration aspects: Work closely with healthcare providers to deliver seamless client care.
• Mission-driven elements: Be at the forefront of bridging healthcare gaps for vulnerable populations.

Key Responsibilities

• Support patients with medications and health insurance assistance aligned with your specific role.
• Engage with clients eligible for Ryan White Grant programs to gather necessary documentation for enrollment.
• Maintain a comprehensive understanding of program requirements to process applications and payments efficiently.
• Keep accurate and updated records of program participants.
• Conduct routine communication with clients to ensure engagement and ongoing eligibility.
• Oversee timely handling of all incoming service requests.
• Document patient care activities in all applicable electronic systems.
• Ensure timely validation of data points to align with grant standards.
• Collaborate with colleagues and service providers to identify and address client concerns.
• Perform regular reviews and audits for accurate reporting.
• Participate in special projects and perform additional duties as required.

Minimum Qualifications

• High school diploma required.
• Minimum one year of healthcare experience or three years of customer service experience in healthcare settings.
• Desirable knowledge in healthcare terminology, HIV disease, and medications for HIV treatment.
• Insurance and COBRA understanding preferred.
• Proficiency in written and verbal communication.
• Competency in MS Excel and MS Word.
• Bilingual in Spanish is a plus.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Apply today in less than 3 minutes using your phone, tablet, or computer!