Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Pasadena Southmore - 951 Southmore Ave. Pasadena, TX 77502

Clinical Scheduling Assistant - Job Overview

Schedule: Monday-Friday (8AM-5PM)

Welcome to Legacy Community Health, where every day is an opportunity to make a meaningful impact in the lives of those we serve. As a Clinical Scheduling Assistant, you are not just a team member; you are a vital part of our family, ensuring that our patients receive the care they deserve through efficient and compassionate scheduling.

• Role Highlights: You will be instrumental in keeping our operations seamless by monitoring and optimizing provider schedules.
• Work Environment: Experience the joy of working with a passionate and dedicated team committed to exceptional community healthcare.
• Impact: Your efforts will directly enhance the patient experience, making healthcare more accessible and efficient for everyone.
• Growth Opportunities: Enjoy the benefits of mentorship and personal development as you progress in your career with us.
• Mission-Driven: Be a part of our mission to deliver quality healthcare to those who need it most and make a real difference in your community.

By joining us, you will play a crucial role in shaping the future of healthcare delivery at Legacy, creating meaningful experiences for both patients and staff.

Key Responsibilities

• Collaborate closely with Front Desk staff, Lead Medical Assistants, and the Clinical team to ensure provider schedules are optimized and consistent.
• Coordinate and communicate patient scheduling in real-time, adhering to Legacy's guidelines.
• Investigate and address scheduling errors, escalating recurring issues as necessary.
• Manage and adjust patient schedules to enhance efficiency and clinic flow.
• Use lists effectively to schedule same-day or next-day appointments.
• Work with Site Leadership to maintain a roster of per diem, locum tenens, and alternative providers for shift coverage.
• Facilitate appropriate scheduling for walk-in patients, including newborns.
• Serve as the primary contact for the Contact Center staff for same-day visit coordination.
• Assist with reminder calls and manage portal messages to ensure patient engagement.
• Update patient registration information with accuracy and attention to detail.
• Participate in mandatory training sessions and perform additional duties as assigned.

Minimum Qualifications

• High School Diploma.
• Medical Assistant-Certified or EHRS medical documentation training.
• Must maintain BLS/CPR.
• Previous experience in a medical clinic setting.
• Proficient in entering data in an EHRS.
• Excellent written and oral communication skills.
• Strong ability to work both independently and as a team.
• Self-motivated and able to demonstrate problem-solving.
• Willing to communicate frequently via phone with patients.
• Spanish-speaking preferred.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.