Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Pasadena Southmore - 951 Southmore Ave. Pasadena, TX 77502

Behavioral Health Representative I - Job Overview

Schedule: 7:30AM-6PM | Hybrid

Hey there! Are you ready to dive into the world of behavioral health with energy and enthusiasm? Say hello to a role where you'll be the go-to support superstar for our amazing on-site Behavioral Health providers! You'll be making a real impact on community healthcare every single day!

• Be the friendly face and energetic helper for all things schedule and patient management
• Make a difference by coordinating referrals and managing provider schedules like a pro
• Jump into action with patient screening and risk assessments
• Connect and communicate in a fun, dynamic work environment with providers and patients
• Enjoy personal growth with awesome opportunities for expanding your expertise

Key Responsibilities

• Arrange language line interpretation services with flair
• Sort and dispense mail/faxes efficiently
• Assist new patients with the registration process and intake forms
• Manage EHR and continuity of care lists like a champion
• Optimize patient access by handling provider schedules
• Conquer waitlists and service orders with follow-ups
• Obtain and enter vital signs in EHRS
• Screen patients and complete risk assessments with precision
• Be the translator when needed to make communication smooth
• Attend mandatory meetings and complete reminder calls
• Process testing prior authorizations, handle emergencies, and more
• Conduct blood draws, injections, EKGs, and drug screens (for Medical Assistants)
• Process lab service orders and cross-cover other locations if needed
• Foster positive working relations as a team member
• Attend safety training and ensure general and department safety
• Maintain equipment and work area, reporting any concerns

Minimum Qualifications

• BLS (CPR & AED) Certified - Check!
• Three to six months of related experience preferred
• A year certificate from college or technical school is a plus
• Behavioral Health familiarity would be awesome!
• Strong communication skills, both direct and over the phone
• Teamwork spirit and leadership ability for program management
• Interpersonal skills to interact with diverse backgrounds
• Ability to juggle multiple activities like a pro
• Computer skills, especially in Microsoft Office
• Bilingual English and Spanish? That's fantastic!

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.