Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy Ste 1300, Houston, TX 77019 (Hybrid)

Bilingual Patient Access Specialist - Job Overview

Schedule: Monday-Friday (7AM-5PM)

Get ready to dive into an awesome adventure as a Patient Access Specialist I, where you’ll be the shining star in transforming patient interactions! At Legacy Community Health, we're all about creating fun and memorable experiences for our patients. You'll be the superhero who harnesses cutting-edge communication to make every interaction spectacular!

• Use techie magic to schedule appointments and share vital info with pizazz.
• Deliver exceptional, professional, and spirited contact like a pro.
• Play a key role in revolutionizing community healthcare.

When you join the Legacy Community Health team, you're tapping into a world of fun, innovation, and mission-driven feats:

• Be at the heart of impactful community engagement and healthcare access.
• Enjoy a collaborative, groovy work environment that encourages growth.
• Soar to new heights through cutting-edge methodologies and challenges.
• Team up with a crew that's all about endless innovation and positive vibes.

Key Responsibilities

• Effortlessly groove with inbound and outbound calls in our vibrant, tech-savvy call center.
• Show off your commitment to innovation and stellar patient service!
• Roll with a structured framework, keeping agility and punctuality in check.
• Use savvy skills to schedule patient appointments with precision and style.
• Chit-chat about referrals, insurance, and eligibility status for seamless patient access.
• Stay ahead of the curve with the latest in patient communication magic.
• Flex those problem-solving muscles and make the most of digital resources.
• Wow us with advanced communication techniques across any platform.
• Keep clinical teams in the loop with the latest data using fab communication methods.
• Perfectly input data, ensuring smooth sailing with digital systems.
• Master multitasking in a fast-paced, tech-enhanced environment.

Minimum Qualifications

• Have a high school diploma or equivalent? Check!
• 1-2 years of customer service experience under your belt, especially in a clinical setting, is a bonus!
• Rock a strong orientation towards customer service excellence.
• Be a professional, articulate, and tech-savvy communicator.
• Nail handling multiple callers and tasks with cool digital tools.
• Bring amazing verbal and written communication skills to the table.
• Show off accurate data entry, keyboard typing, and mouse navigation skills.
• Proficient in MS Windows, Email, and digital forms? Awesome!
• Patient scheduling experience and knowledge of medical and insurance terminology preferred.
• Got bilingual skills in English and Spanish? That's a rockstar move!

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.