Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose - 1415 California St. Houston, TX 77006

Supervisor - Financial Services (Job Overview)

Schedule: 8AM-5PM

At Legacy Community Health, we are pioneering the future of community healthcare by integrating innovative financial services support to our clients. As a Supervisor in the Financial Services department, you will be at the forefront of digital transformation, ensuring the seamless execution of daily operations under the Ryan White Grant. This includes programs such as ADAP, LPAP, EFA, Health Insurance Assistance, and PAP.

• Leverage cutting-edge processes to enhance our client support systems.
• Game-changing impact on community healthcare through financial assistance programs.
• Collaborative work environment emphasizing agile methodologies.
• Opportunity for professional growth in a mission-driven organization.

Key Responsibilities

• Champion and manage various innovative programs under the Ryan White Grant.
• Provide strategic oversight to optimize daily Financial Services operations.
• Analyze and enhance workflows to ensure game-changing efficiency in patient care.
• Develop and maintain agile staffing schedules to meet operational demands.
• Lead and approve time management and employee PTO requests.
• Drive training and continuous development initiatives for team members.
• Ensure new staff onboarding aligns with cutting-edge organizational standards.
• Investigate and proactively resolve individual and patient concerns.
• Foster collaboration between providers, clients, and ancillary departments.
• Participate in hiring processes to onboard pioneering talent.
• Engage in continuous performance improvement and compliance initiatives.
• Conduct bi-weekly staff meetings to encourage agile team communication.
• Participate in innovative employee performance evaluation processes.
• Ensure cutting-edge adherence to grant requirements.

Minimum Qualifications

• High school diploma or GED required; Bachelor's degree in business, healthcare, or related field preferred.
• Minimum 3 years of customer service experience in a tech-forward environment.
• 1-2 years of supervisory experience with an emphasis on digital tools preferred.
• Proficiency in the latest MS Excel and MS Word applications.
• In-depth knowledge of healthcare terms and HIV Medications highly regarded.
• Exceptional leadership paired with innovative multi-tasking abilities.
• Proven track record of excellence in healthcare customer service.
• Ability to communicate effectively in a tech-driven workplace.
• Strong commitment to breakthrough solutions in healthcare services.
• Bilingual-Spanish preferred to enhance community impact.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.