Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose - 1415 California St. Houston, TX 77076

Operations Manager (Montrose Clinic) - Job Overview

Schedule: Monday-Friday (8AM-5PM) | Occasional Saturdays

Welcome to a place where your passion for community healthcare meets the future! At Legacy Community Health, we are more than just a team; we are a family dedicated to making a difference. As an Operations Manager, you'll be at the heart of our mission, driving operational excellence and enhancing patient care.

• Be a part of a mission-driven organization focused on community healthcare impact.
• Work in a collaborative and tech-forward environment embracing digital transformation.
• Lead operational breakthroughs with a focus on streamlined provider schedules and enhanced patient access.
• Immerse yourself in an agile workplace that values cutting-edge solutions and data-driven decisions.
• Unlock growth opportunities through leadership development and healthcare innovation.

Join us in making a meaningful impact on the healthcare ecosystem while fostering personal and professional growth.

Key Responsibilities

• Pioneer operational support across designated areas, enhancing workflow and tracking performance metrics.
• Directly oversee and inspire support staff to adhere to policies, while managing work schedules with a focus on innovation and efficiency.
• Act as an EPIC super-user, driving digital competency and training excellence among staff.
• Foster a culture of feedback and collaboration, pushing the envelope in service enhancements.
• Lead the hiring and evaluation of team members, with a focus on innovative talent acquisition and performance reviews.
• Strategize and collaborate on key performance indicators to deliver impactful reports for service lines.
• Revolutionize patient access and scheduling management, ensuring seamless service delivery.
• Oversee desktop management within your jurisdiction, participating in performance improvement initiatives.
• Handle patient complaints and proactively monitor operational metrics for continuous improvement.
• Engage in leadership meetings to strategize and advance service line support, cultivating robust partner relationships.
• Ensure compliance with HIPAA guidelines and spearhead equipment maintenance initiatives.
• Actively participate in the Performance Improvement Program, driving quality and innovation.

Minimum Qualifications

• High School Diploma or equivalent is essential, with relevant certifications/licenses as a plus.
• Minimum of 3 years' experience in healthcare or a service industry, with an edge for tech-savvy innovation.
• A Master's degree in Business or Healthcare Operations can substitute for 2 years of experience, spotlighting leadership potential.
• Proficiency in Microsoft Office Suite and EHRS is preferred, highlighting digital agility.
• Strong ability to juggle multiple deadlines and make data-driven decisions with agility and foresight.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.