Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Northline - 5598 A-1 N Fwy. Houston, TX 77076

Clinical Scheduling Assistant - Job Overview

Schedule: Monday-Friday (8AM-5PM)

Join Legacy Community Health as a Clinical Scheduling Assistant and become an integral part of revolutionizing healthcare operations. In this dynamic role, you will harness cutting-edge technology to streamline provider schedules, ensuring a seamless patient experience while maximizing clinic efficiency.

• Leverage Legacy's state-of-the-art electronic health record system to optimize patient flow.
• Collaborate with a cross-functional team to enhance scheduling consistency and efficiency.
• Communicate effectively with providers, staff, and patients to facilitate access to care.
• Drive innovation by employing data-driven approaches to problem-solving.

Key Responsibilities

• Collaborate with Front Desk staff, Lead Medical Assistants, and Clinical teams to monitor and optimize provider schedules in real-time.
• Initiate and coordinate communication for day-to-day scheduling, ensuring adherence to Legacy's established guidelines.
• Investigate scheduling discrepancies and escalate recurring issues to relevant stakeholders.
• Manage scheduling dynamics, adjusting patient appointments as necessary to maintain clinic flow.
• Utilize lists to efficiently schedule same-day or next-day appointments.
• Work with site leadership to maintain a roster of available per diems, locum tenens, and alternative providers.
• Expedite scheduling for walk-in patients, including newborns, to ensure timely care.
• Serve as a primary contact for the Contact Center, facilitating same-day visit accommodations.
• Assist with patient reminder calls and manage portal messages for assigned sites.
• Update patient registration details, including provider assignments and demographic information.
• Participate in trainings to keep abreast of new processes and integrate them swiftly into your workflow.
• Perform additional duties as required to support the clinic's mission.

Minimum Qualifications

• High School Diploma is required.
• Certification as a Medical Assistant or training in electronic health record systems (EHRS) documentation.
• Current BLS/CPR certification is mandatory.
• Prior experience in a medical clinic setting, demonstrating proficiency in EHRS data entry.
• Exceptional written and oral communication skills are essential.
• Proven ability to work both independently and collaboratively to achieve organizational objectives.
• Demonstrated problem-solving skills with a self-motivated approach.
• Willingness to engage in frequent phone communication with patients.
• Spanish-speaking ability is preferred to enhance patient interaction.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.