Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Gulfton Dashwood - 5420 Dashwood Dr Ste. 100, Houston, TX 77081

Front Desk Clerk - Job Overview

Schedule: 8AM-4:30PM

As the Front Office Clerk at Legacy Community Health, you stand at the vanguard of patient interaction, pioneering the first impression that could revolutionize the patient-provider dynamic for the long haul.

• Be at the forefront of shaping a transformative healthcare journey for our patients.
• Engage in a digitally enhanced workspace that harnesses cutting-edge technologies to streamline operations.
• Collaborate with a dynamic team focused on creating a resilient and responsive healthcare ecosystem.
• Contribute to a mission-driven organization that is committed to redefining community healthcare.
• Experience professional growth through a culture of continuous improvement and innovation.

Key Responsibilities

• Orchestrate incoming calls with precision and direct them efficiently.
• Streamline client intake processes and ensure seamless staff notifications upon a client's arrival.
• Integrate patient information into advanced digital databases.
• Augment volunteer management alongside the volunteer coordinator.
• Adhere to agile appointment procedures set by leadership.
• Implement and maintain secure cash handling protocols.
• Execute comprehensive opening and closing procedures with attention to detail.
• Maintain a state-of-the-art clinic lobby environment.
• Efficiently process lab results as directed by the Practice Manager.
• Engage in the Performance Improvement Program, contributing to data-driven outcomes.
• Foster a respectful and professional atmosphere for all patients, families, and staff.
• Champion effective collaboration within a team-based care model.
• Participate in mandatory safety training, utilizing cutting-edge safety protocols.
• Operate equipment safely and perform procedures with innovative approaches.
• Ensure the work area and equipment meet Legacy's high standards.
• Utilize advanced ergonomic practices in all functions.
• Inspect the patient’s environment and equipment for optimal safety.
• Adhere to Legacy’s exposure control plans for maximum safety.
• Engage in annual educational programs to stay at the forefront of industry practices.
• Embrace additional responsibilities as assigned, driving continuous improvement.

Minimum Qualifications

• High school diploma or equivalent is a baseline requirement.
• Exemplary, professional phone demeanor with an articulate voice.
• Ability to multitask and manage high volumes of calls or patients seamlessly.
• Exceptional data-entry proficiency with cutting-edge accuracy.
• Proficient in computer operations and multi-line phone systems.
• Fundamental skills in basic math and filing methodologies.
• Capacity to navigate multiple deadlines and make sound decisions under pressure.
• Bilingual abilities in English/Spanish are a valuable asset.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.