Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Baker Ripley - 6500 Rookin St #200, Houston, TX 77074

Bilingual Front Desk Clerk - Job Overview

Schedule: Monday-Friday (8:30-5PM)

At Legacy Community Health, we are redefining the patient experience through innovative digital transformations and groundbreaking community healthcare solutions. As a Bilingual Front Desk Clerk, you will be at the forefront of this change, pioneering interactions that resonate with our mission and vision.

• Role Highlights: Serve as the primary point of contact for patients, setting the stage for a lasting relationship.
• Impact: Shape the future of patient-provider interactions with your first impression.
• Technology-Driven Environment: Embrace digital tools and data analytics for seamless operations.
• Collaborative Culture: Work alongside a dedicated team committed to community well-being.
• Growth Opportunities: Engage in continuous learning and professional development.

Join us at our state-of-the-art facility where your role as a Bilingual Front Desk Clerk will be pivotal in ensuring efficient clinic operations and exceptional patient care.

Key Responsibilities

• Answer incoming calls with a tech-savvy approach, routing them to the right departments.
• Perform client intake using digital systems, ensuring timely notification of arrivals.
• Enhance database integrity by entering patient information accurately.
• Support the volunteer coordinator in managing tech-integrated volunteer systems.
• Adopt agile methodologies for appointment scheduling and cash handling procedures.
• Optimize clinic lobby operations through efficient opening and closing procedures.
• Leverage data-driven insights to process lab results as directed by the Practice Manager.
• Engage in the Performance Improvement Program with a focus on continuous enhancement.
• Cultivate a professional, responsible, and courteous environment using modern communication tools.
• Champion respect and regard for all patients, families, and team members.
• Collaborate proactively to achieve departmental objectives in an agile setting.
• Participate in mandatory safety training programs, maintaining high standards of practice.
• Adhere to Legacy’s exposure control plans and universal precautions meticulously.
• Engage in continuous learning through annual education programs, fostering growth.

Minimum Qualifications

• High school diploma or equivalent essential for foundational skills.
• Exceptional, articulate phone communication skills to revolutionize first impressions.
• Proficiency in multitasking, managing numerous calls or patients concurrently.
• Data-entry skills with precision and speed, utilizing advanced computer systems.
• Strong computer literacy and experience with multi-line phone systems advantageous.
• Basic mathematical, alphabetical, or numerical filing skills to support innovative solutions.
• Capability to manage multiple deadlines and make informed decisions swiftly.
• Bilingual in English/Spanish preferred to enhance community impact and accessibility.
• Physical agility to frequently sit and occasionally stand or walk, lift up to 25 pounds.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.