Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Central Stagg - 3455 Stagg Dr. Beaumont, TX 77701

Care Team Assistant (Patient Services) - Job Overview

Schedule: Monday-Friday (7:30AM-4:30PM)

Step into the future of healthcare with Legacy Community Health as a pioneering Care Team Assistant. In this pivotal role, you'll not only be a beacon of support and information but also a catalyst for transformative patient experiences. Your mission: to harmonize clinical and clerical excellence for superior care delivery.

• Be the dynamic connector among patients, call centers, care teams, and community resources.
• Embrace a vibrant work environment where innovation meets compassion.
• Drive forward continuous improvements in patient care through digital integration.
• Engage in a mission-driven endeavor with a profound impact on community healthcare.
• Collaborate within an agile team focused on breakthrough care solutions.

Key Responsibilities

• Act as the central hub for communication between patients, the call center, the care team, and family/caregivers.
• Facilitate patient interactions, manage lab results, and coordinate pre-appointment planning.
• Optimize medication management processes, including refills and prior-authorizations.
• Prepare essential documentation for provider review and signature.
• Identify patients requiring additional services, ensuring a proactive approach to care.
• Coordinate care transitions, including hospital discharge records and specialty note management.
• Efficiently address urgent tasks with providers to ensure prompt action.
• Maintain a respectful, courteous environment for patients, families, and team members.
• Promote a culture of teamwork and effective collaboration.
• Adhere to strict safety procedures and uphold HIPAA compliance.

Minimum Qualifications

• High school diploma or equivalent, with a preference for Medical Assistant Certification or two years of clinical experience.
• Mandatory BLS/CPR certification to ensure preparedness in critical situations.
• Fluency in Spanish is highly advantageous, enhancing patient communication.
• Proficiency in electronic health record systems, supporting a data-driven approach.
• Exceptional communication and customer service skills to foster patient trust.
• Strong multitasking capabilities in a dynamic, fast-paced setting.
• Advanced typing and computer skills for seamless digital operations.
• Proven ability to handle confidential and sensitive information with integrity.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.