Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose Clinic - 1415 California St. Houston, TX 77006

Operations Manager - Montrose Clinic (Job Overview)

Schedule: Monday-Friday (8AM-8PM) and Occasional Saturdays

Join us in transforming the future of community healthcare as an Operations Manager at Legacy Community Health. We are seeking a forward-thinking leader to innovate operational processes and enhance patient access across our clinic-based operations. Your role will be pivotal in pioneering new methodologies and driving organizational success.

• Key Role in Disrupting Traditional Healthcare Models
• Collaborative Work Environment with Cutting-edge Tools
• Opportunity to Impact Community Health on a Broad Scale
• Access to Growth and Professional Development Programs
• Be a Part of a Mission-Driven Organization

You will be at the forefront of healthcare innovation, driving operational excellence and contributing to our mission of providing quality, accessible healthcare to the community.

Key Responsibilities

• Lead and supervise a dynamic team of support staff, fostering an environment of innovation and collaboration.
• Orchestrate staff schedules with agility, including PTO and leave management.
• Provide EPIC and training support to facilitate digital transformation in healthcare delivery.
• Encourage team feedback and pioneering collaboration to drive continuous improvement.
• Participate in the hiring process to build a cutting-edge workforce.
• Conduct performance reviews and disciplinary actions, promoting a culture of accountability and growth.
• Utilize Business Intelligence to track performance indicators and innovate operational strategies.
• Coordinate patient access management to revolutionize patient experience.
• Manage provider schedules and oversee efficient desktop management.
• Support service line performance improvements with data-driven insights.
• Oversee locum and per diem coverage to ensure seamless healthcare delivery.
• Address patient complaints with a focus on improvement and innovation.
• Monitor operational metrics to identify breakthrough opportunities.
• Participate in leadership meetings, contributing visionary ideas for future healthcare models.
• Maintain strategic community partnerships to enhance healthcare impact.
• Ensure adherence to HIPAA guidelines while promoting digital security.
• Oversee departmental orders and equipment maintenance for optimal operation.
• Contribute to the Performance Improvement Program with agile methodologies.

Minimum Qualifications

• High School Diploma or equivalent required; relevant certifications/licenses as applicable.
• Minimum 3 years of experience in a healthcare setting or service industry with a focus on innovation.
• A Master’s degree in business or healthcare operations may substitute for 2 years of experience.
• 2 years of administration and staff supervision experience preferred, with a focus on digital transformation.
• Proficiency in Microsoft Office Suite and EHRS, leveraging technology for improvement.
• Ability to manage deadlines and make data-driven decisions.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.