Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose - 1415 California St. Houston, TX 77006

Operations Manager - Montrose Clinic (Job Overview)

Schedule: Monday-Friday (8AM-8PM) | Occasional Saturdays

Welcome to a place where your passion for community healthcare can truly make a difference! At Legacy Community Health, we're not just about care; we're about transforming lives. As an Operations Manager, you'll be the driving force behind our mission, ensuring our clinics run smoothly and our patients receive the best care possible.

Here's what makes this role special:

• Be the Change Maker: Lead operational breakthroughs with a focus on streamlined provider schedules and enhanced patient access.
• Embrace Innovation: Dive into a tech-forward workplace where digital transformation and agile methodologies are the norm.
• Mission-Driven Impact: Join a community-focused environment dedicated to making a meaningful impact through healthcare.
• Team Collaboration: Work alongside forward-thinking teams, pioneering new standards of patient service and operational efficiency.
• Growth Opportunities: Benefit from leadership development programs and healthcare innovation initiatives.

Key Responsibilities

• Enhance workflow and track performance metrics across designated areas.
• Oversee and inspire support staff, managing schedules with innovation and efficiency.
• Serve as an EPIC super-user, championing digital competency and staff training.
• Foster a culture of feedback and collaboration to enhance service delivery.
• Lead the hiring and evaluation of team members with a focus on innovative talent acquisition.
• Strategize and collaborate on KPIs to deliver impactful reports for service lines.
• Revolutionize patient access and scheduling management for seamless service delivery.
• Oversee desktop management and participate in performance improvement initiatives.
• Handle patient complaints and monitor operational metrics for continuous improvement.
• Engage in leadership meetings to strategize and advance service line support.
• Ensure compliance with HIPAA guidelines and lead equipment maintenance initiatives.
• Participate actively in the Performance Improvement Program, driving quality and innovation.

Minimum Qualifications

• High School Diploma or equivalent is essential; relevant certifications/licenses are a plus.
• Minimum of 3 years' experience in healthcare or a service industry, with a knack for tech-savvy innovation.
• A Master's degree in Business or Healthcare Operations can substitute for 2 years of experience, highlighting leadership potential.
• Proficiency in Microsoft Office Suite and EHRS preferred, showcasing digital agility.
• Ability to manage multiple deadlines and make data-driven decisions with agility and foresight.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.