Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy., Suite 1300, Houston, TX 77019 (Hybrid)

(Bilingual) Patient Access Specialist - Call Center Rep (Job Overview)

Schedule: Monday-Friday (7AM-5PM) | Rotating Schedule

Welcome to Legacy Community Health, where every day is an opportunity to make a difference in the lives of our patients and community. As a Patient Access Specialist, you will become the welcoming voice of Legacy, ensuring that every interaction is infused with warmth and professionalism.

• Be the first point of contact, playing a pivotal role in facilitating access to essential healthcare services.
• Embrace a nurturing environment that thrives on collaboration and continual personal growth.
• Enjoy expansive opportunities to enhance your professional skills within the dynamic healthcare ecosystem.
• Contribute significantly to making healthcare more accessible and patient-centered.
• Join a team that values work-life balance, personal fulfillment, and the joy of making a meaningful impact.

About Legacy Community Health

• A mission-driven organization dedicated to improving community healthcare.
• Committed to a collaborative team environment that supports mentorship and growth.
• Offers growth opportunities, including loan repayment programs for personal and professional development.
• Focused on impacting the healthcare ecosystem positively and inclusively.

Key Responsibilities

• Expertly manage inbound and outbound calls, maintaining a forward-thinking approach.
• Schedule patient appointments with precision, adhering to established protocols.
• Maintain a positive attitude and commitment to providing exceptional service.
• Identify and relay urgent symptoms to clinical staff to enhance patient care.
• Engage in thorough data entry, ensuring patient information is complete and accurate.
• Utilize problem-solving skills to address and innovate solutions for complex inquiries.
• Navigate a structured environment confidently, meeting punctuality and attendance requirements.
• Apply advanced interpersonal skills to de-escalate and transform challenges into opportunities.
• Efficiently handle multiple tasks by prioritizing duties and using verbal and digital communication.

Minimum Qualifications

• High School Diploma or equivalent required.
• Comfortable operating in a technology-driven call center using computers and phone systems.
• Strong understanding of basic healthcare industry terminology, including primary care and HIPAA compliance.
• Demonstrated excellence in customer service with superb listening abilities and phone etiquette.
• Effective communication skills in both verbal and written formats.
• Capacity for innovation in addressing patient needs and optimizing service protocols.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.