Position Summary
The purpose of this role is to provide support and ensure smooth execution of daily operations of Financial Services in assisting clients with the programs under Ryan White Grant (AIDS Drug Assistance Program (ADAP), Local Pharmacy Assistance Program (LPAP), Emergency Financial Assistance (EFA), and Health Insurance Assistance, and Patient Assistance Programs (PAP) through manufacturers that provide financial assistance to the clients for medications and medical coverage.

Essential Duties & Functions

• Understands and manages various programs under Ryan White Grant in supporting patients with medications and health insurance assistance: 1) Patient Assistance Representative: ADAP, LPAP, EFA; 2) Insurance Assistance Representative: health insurance premium and cost sharing assistance (co-payments, co-insurance, deductibles, and Medicare Part D premiums)
• Provides oversight to daily operations of the Financial Services area · Monitors workflows and makes recommendations to ensure efficiency and timeliness to patient care
• Prepares schedule for area of responsibility, maintaining appropriate staffing for the area; assesses appropriate staffing levels
• Responsible for approving time sheets and employee PTO requests
• Responsible for training and development activities for the employees
• Assures that new staff receives appropriate orientation outlined by the organization and the department
• Conducts appropriate investigation and follows-up on individual and patient complaints
• Serves as a liaison between providers, clients, clinical staff and ancillary departments to promote high patient and other team member satisfaction
• Collaborates and maintains good working relationship with other departments
• Participates in the decision-making processes for hiring new employees
• Performs other duties as assigned · Participates in the Performance Improvement Program
• Participates in internal, quarterly and yearly Audits
• Conduct Bi-weekly employee staff meetings
• Participates in annual Employee Performance Evaluations
• Special projects as needed.
• Ensures compliances with grant requirements

Required Education, Certifications, Licenses & Training

• High School Diploma or GED Required 

Required Years of Experience 

• Minimum 3 years of customer service experience 

Required Knowledge, Skills, and/or Abilities 

• Knowledge of healthcare terms, HIV disease and medications to treat HIV and associated illness desired · Proficient written and verbal communication skills
• Demonstrates knowledge of MS Excel and MS Word
• Administrative, management, or supervisory experience.
• Exceptional leadership, mediation abilities, and multi-tasking skills required.
• Strong commitment to customer service and excellence in healthcare.
• Ability to communicate effectively both orally and in writing.
• Must be able to manage multiple deadlines and prioritize.