Benefits

We Offer Outstanding Benefits:

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Call Center Bilingual Patient Access Specialist

Department: Administration | Location: Houston, TX

Join our innovative team at Legacy Community Health, where our groundbreaking spirit propels us to deliver exceptional healthcare to our communities. As a Federally Qualified Health Center (FQHC) that originated as the Montrose Clinic in 1981, we have consistently set the bar for inclusive and comprehensive care, particularly in areas like HIV education and management.

In your role as a Call Center Bilingual Patient Access Specialist, you become an integral contact for those seeking enhanced wellness journeys through Legacy's services. By creating seamless interactions and scheduling experiences for our patients, you uphold our mission of transforming healthcare experiences through professionalism and empathy. Take pride in being a vital link in our commitment to improving community health.

Key Responsibilities

• Engage with callers and patients through various communication channels, ensuring clarity and support in scheduling and information services.
• Deliver outstanding contact experiences that uphold Legacy's standard of service excellence, marked by empathy and professionalism.
• Efficiently manage a high volume of incoming calls, maintaining exceptional customer service and communication standards.
• Accurately navigate appointment scheduling systems, ensuring precision and reliability in patient interactions.

Qualifications

• High school diploma or equivalent; additional qualifications in healthcare administration are advantageous.
• Bilingual proficiency in English and Spanish, with an ability to convey information effectively in both languages.
• Preferred experience as a Medical Assistant or in a clinical office support role.
• Strong customer service skills, with a professional and articulate phone presence.
• Proven multitasking abilities, adept at managing multiple callers and responsibilities simultaneously.
• Demonstrated excellence in grammar, verbal communication, and data entry.
• Proficiency in MS Windows, email, and online/electronic forms, with basic understanding of numerical/alphabetical filing systems.
• Experience in patient scheduling and familiarity with medical terminology is a plus.
• Consistent punctuality and attendance, demonstrating readiness to contribute from the start of each shift.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.

With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.

At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.

Explore our open positions and see if a career at Legacy is right for you.

Core Employee Expectations

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Apply today in less than 3 minutes using your phone, tablet, or computer!