Benefits

We Offer Outstanding Benefits:

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Call Center Bilingual Patient Access Specialist

Houston, TX

Join a dynamic team at Legacy Community Health, where creativity and innovation propel our mission of providing top-tier healthcare to all. As a forward-thinking Federally Qualified Health Center (FQHC), we transcend traditional patient care by not just addressing immediate needs, but empowering overall wellness and quality of life. Our origins as the Montrose Clinic in 1981 instilled a pioneering spirit in addressing HIV education, testing, and treatment. Today, with over 50 clinics, we deliver comprehensive services, including adult primary care, and community-based initiatives to drive health improvements.

As a Call Center Bilingual Patient Access Specialist, you will be a vital touchpoint for our patients, enhancing their journey towards health by offering seamless communication and scheduling experiences. Your role supports this mission by infusing each interaction with professionalism and empathy, fostering a transformative healthcare experience.

Key Responsibilities

• Engage with callers/patients through various communication channels to provide scheduling and information support.
• Deliver exceptional contact experiences, embodying Legacy's commitment to service excellence.
• Efficiently handle multiple incoming calls, ensuring a high level of customer service and professional communication.
• Navigate appointment scheduling systems with accuracy and precision.

Qualifications

• High school diploma or equivalent is required.
• Bilingual in English and Spanish is strongly preferred; ability to convey information clearly in both languages.
• Preferably experienced as a Medical Assistant or in a clinical office support role.
• Possess strong customer service skills and maintain a professional, articulate phone demeanor.
• Proven ability to multitask and manage multiple callers and responsibilities.
• Demonstrates strong grammar, verbal communication, and data-entry skills.
• Skilled in MS Windows, email, and online/electronic forms with a basic understanding of numerical/alphabetical filing.
• Experience in patient scheduling and familiarity with medical terminology is advantageous.
• Punctual and consistent in attendance, ready to contribute from the start of each shift.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.

With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.

At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.

Explore our open positions and see if a career at Legacy is right for you.

Core Employee Expectations

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Apply today in less than 3 minutes using your phone, tablet, or computer!