Benefits

We Offer Outstanding Benefits:

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Join the Legacy Revolution: Patient Access Specialist in Behavioral Health

Become a catalyst for healthy change in our communities. As a Patient Access Specialist at Legacy Community Health, you will be the welcoming voice that guides our patients on their healthcare journey. This critical call center role in Houston, TX, empowers you to interact and assist patients by scheduling appointments, providing essential information, and creating a remarkable contact experience.

Legacy Community Health is not just any care provider; we are a premium, Federally Qualified Health Center (FQHC), offering holistic, high-quality care to everyone, regardless of their ability to pay. Our mission extends beyond treatment to empower healthy living by promoting wellness, providing resources, and fostering hope.

Since our humble beginnings in 1981 as the Montrose Clinic specializing in HIV education, testing, and treatment, we have blossomed into >50 clinics throughout Texas, each offering a wide array of services in adult primary care, pediatrics, OB/GYN, dental, vision, and behavioral health. Join us as we continue our commitment to driving healthy change across Houston and beyond.

Role Responsibilities

• Engage with callers and patients via phone and other communication methods to schedule appointments, provide detailed information, and ensure a seamless contact experience.
• Operate efficiently in a dynamic call center environment, embodying a patient-first approach.
• Contribute to maintaining Legacy Community Health's reputation for exceptional customer service.

Qualifications & Skills

• High school diploma or equivalent required.
• Bilingual in English/Spanish strongly preferred, with excellent verbal and written communication skills.
• Preferable experience as a Medical Assistant or in clinical office support.
• Outstanding customer service skills with a professional and articulate phone demeanor.
• Capable of managing multiple incoming callers and tasks simultaneously.
• Proficient keyboard typing, data-entry, and mouse navigation skills.
• Strong working knowledge of MS Windows, Email, Online/Electronic forms, and websites.
• Patient scheduling experience and solid familiarity with Medical Terminology.
• Dedicated to punctuality and demonstrating excellent attendance reliability.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.

With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.

At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.

Explore our open positions and see if a career at Legacy is right for you.

Core Employee Expectations

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Apply today in less than 3 minutes using your phone, tablet, or computer!