Benefits

We Offer Outstanding Benefits:

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Ryan White Program Outreach Worker

About the Position

Join us at Legacy Community Health as we champion transformative healthcare initiatives within our communities. As a vital member of our team, the Ryan White Program Outreach Worker is instrumental in bridging the gap for clients teetering on the edge of care disengagement. This pivotal role is dedicated to reigniting client engagement with essential healthcare services, ensuring they harness the full spectrum of support available. Situated in the vibrant city of Houston, TX, this opportunity offers a platform to drive meaningful changes in the health landscape.

The Outreach Worker (OW) delivers proactive, field-based services, tailored to the unique needs of our clients. With a focus on medical, mental health, and psychosocial services, you will be the advocate clients rely on to eliminate barriers and forge pathways to health and wellbeing.

Key Responsibilities

• Re-engage individuals diagnosed with HIV who are out-of-care, facilitating their return to HIV medical care and ART.
• Interact with patients via telephone and in-person to advocate, identify, and meet their needs, ensuring seamless linkage to HIV care.
• Customize work methodologies to address the diverse care needs, including physical, psychosocial, and cultural dimensions, of each patient served.
• Cultivate trusting relationships with community partners, patients, and their families, providing robust support and encouragement.
• Facilitate access to essential services such as transportation and language translation to dismantle care barriers.
• Perform brief interventions for patients with low/intermittent needs, including renewals and service information.
• Offer information, referrals, and support to streamline linkage to medical, psychosocial, and basic needs services.
• Document all services provided in the Electronic Health Record System (EHRS) within 72 hours.
• Advocate vigorously on behalf of clients to bridge service gaps and overcome service barriers.
• Collaborate with Legacy staff and providers to assist with intricate system navigation, including Eligibility and Behavioral Health.
• Work with community-based agencies to integrate social supports within the broader community.
• Continuously evaluate service quality and efficacy through regular re-evaluation with peers and supervisors.
• Engage actively in Legacy's Performance Improvement and Quality Assurance Program, upholding a dignified and respectful interaction with all patients, families, and team members.

Qualifications

• High School Diploma or GED required.
• Minimum of six months' experience working with or volunteering with Persons Living with HIV/AIDS (PLWH) is required.
• Valid Driver License as driving duties are part of the role.
• Preferred knowledge of Ryan White grants and services.
• Prior experience in outreach efforts to engage individuals in HIV care is preferred.
• Experience with the EPIC system is preferred.
• Bilingual proficiency in Spanish is preferred.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.

With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.

At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.

Explore our open positions and see if a career at Legacy is right for you.

Core Employee Expectations

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Apply today in less than 3 minutes using your phone, tablet, or computer!