Be a part of driving healthy change in our communities
About the Position
The Patient Access Representative interacts with callers/patients by phone and other means of communication, to schedule appts, provide information, and provide an amazing contact experience. This is a call center role.
About Legacy Community Health
Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests, HIV/AIDS screening. At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information.
Our roots began in 1981 as the Montrose Clinic, with specialization in HIV education, testing, and treatment. Since then, the agency has expanded to >50 clinics in Houston, one in Baytown, 3 in Beaumont, and one in Deer Park with extensive services that include: Adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision and behavioral health. We also service students within KIPP and YES Prep schools. Legacy is committed to driving healthy change in our communities.
Requirements
- High school graduate or equivalent required.
- Bilingual – English/Spanish strongly preferred, with the ability to read, write, interpret and disseminate information.
- Medical Assistant experience or clinical office support experience highly preferred.
- Customer service oriented.
- Pleasant, professional, and articulate phone voice.
- Ability to handle multiple incoming callers/patients, tasks and responsibilities.
- Strong verbal and written grammar skills.
- Accurate keyboard typing, data-entry and mouse navigation skills.
- Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites.
- Basic knowledge such as math, alphabetical or numerical filing may also be required.
- Patient scheduling experience.
- Strong knowledge in Medical Terminology.
- Arrives at workstation on time, ready to work, and demonstrates minimal absenteeism.
Benefits
- Medical, Dental, and Vision insurance
- Long-Term Disability insurance
- Life insurance and AD&D
- 403(b) retirement plan
- Employee Assistance Plan
- Subsidized gym membership
- 24-hour travel assistance
- Paid Time Off
- PTO Exchange Program
- Company holidays (9 days + 1 floating day)
- Bereavement Leave
- And more