Be a part of driving healthy change in our communities
About the Position
The IT Trainer is responsible for developing and delivering training courses/materials focused on the operation, maintenance and troubleshooting of off-the-shelf and customized end user systems and software applications. Clinical applications include any software application used in support of the clinical enterprise including patient registration, patient billing, clinical documentation utilized in ambulatory settings, as well as applications for specific medical specialties. The incumbent will experience a variety of non-clinical and clinical users, while training in classrooms, areas of practice, and virtually. Responsibilities include achieving an in-depth knowledge of specific clinical software applications, policies, procedures, and related workflows, developing documentation for custom applications and packaged applications, using a variety of delivery mediums, and developing and monitoring metrics for evaluating training course effectiveness.
About Legacy Community Health
Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests, HIV/AIDS screening. At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information.
Our roots began in 1981 as the Montrose Clinic, with specialization in HIV education, testing, and treatment. Since then, the agency has expanded to 10 clinics in Houston, one in Baytown, two in Beaumont, and one in Deer Park with extensive services that include: Adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision and behavioral health. We also service students within KIPP and YES Prep schools. Legacy is committed to driving healthy change in our communities.
Requirements
·At least 3 years of experience conducting clinical applications analysis, analysis of clinical workflows system adoption strategies, and training and educating adult learners· At least 3 years of clinical, healthcare operations, or clinical IT experience
· Previous experience in Clinical Software Implementations and/or Training
· Ability to break down complex problems into manageable tasks.
· Knowledge and understanding of HIPAA regulations
· Demonstrate ability to promote and maintain good interpersonal relationships.
· Proficient with Microsoft Office.
· Demonstrate effective problem-solving, analytical, and time management skills
· Demonstrate strong organizational, presentation and customer service skills
· Ability to manage a wide range of projects, large and small, along with a high volume of service requests.
· Ability to prepare a presentation and present to an audience comprised of varying levels of leadership.
· Strong organizational and analytical skills
·Demonstrate effective oral and written communications and follow-up skills, and strong interpersonal relationship skills·Bachelor’s degree in related field or equivalent and five years related experience
·Superuser or Trainer for Epic Ambulatory and/or Resolute/PB· Project management experience
· Knowledge and experience in implementing and supporting healthcare applications
· Clinical informatics experience
· Experience with documenting workflows utilizing Microsoft Visio
·Experience working with hardware (desktop PCs, thin clients, printers)Benefits
- Medical, Dental, and Vision insurance
- Long-Term Disability insurance
- Life insurance and AD&D
- 403(b) retirement plan
- Employee Assistance Plan
- Subsidized gym membership
- 24-hour travel assistance
- Paid Time Off
- PTO Exchange Program
- Company holidays (9 days + 1 floating day)
- Bereavement Leave
- And more