Be a part of driving healthy change in our communities
About the Position
A Patient Access Specialist at Legacy Community Health will interact with patients and callers by phone and other means of communication as needed in order to schedule appointments, provide information, and create an amazing contact experience for callers. Because this is a call center role, you will need to properly greet callers, collect or provide information based on the caller's purpose, and follow script requirements. Additionally, you will be responsible for all required data entry, call logging, and reporting related to the patient or caller as well as appointment scheduling or referrals.
About Legacy Community Health
Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests, HIV/AIDS screening. At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information.
Our roots began in 1981 as the Montrose Clinic, with specialization in HIV education, testing, and treatment. Since then, the agency has expanded to 10 clinics in Houston, one in Baytown, two in Beaumont, and one in Deer Park with extensive services that include: Adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision and behavioral health. We also service students within KIPP and YES Prep schools. Legacy is committed to driving healthy change in our communities.
Requirements
- High School Graduate or GED
- Customer service experience
- Bilingual (English and Spanish-speaking) preferred
- Medical Assistant or Clinical office support experience preferred
Benefits
- Medical, Dental, and Vision insurance
- Long-Term Disability insurance
- Life insurance and AD&D
- 403(b) retirement plan
- Employee Assistance Plan
- Subsidized gym membership
- 24-hour travel assistance
- Paid Time Off
- Company holidays
- Bereavement Leave
- And more!