Legacy Community Health esta buscando a un Especialista de Acceso al Paciente para unirse al equipo del Centro de Llamadas (Contact-Center)
Acerca del Puesto
El especialista de acceso al paciente, interactúa vía telefónica o cualquier otro medio de comunicación con pacientes y personas que llaman para hacer citas o que necesitan mas información.
Para poder dar un excelente servicio al cliente e impactar positivamente a las personas que nos llaman, tendrás que atender las llamadas apropiadamente, saludando cordialmente y siguiendo los protocolos internos para resolver sus necesidades. Adicionalmente serás responsable del ingreso de datos e información necesaria al sistema por ejemplo; información del paciente, calendarizar citas, referirlos con especialistas, etc.
Beneficios
- Seguro Médico, Dental, y de la Vista
- Seguro de invalidez a largo plazo
- Seguro de Vida y Seguro de Accidente, Muerte y Desmembración
- Programa de Asistencia para el Empleado
- Subsidio para el pago de membresía para ir al gimnasio
- 24 horas de asistencia de viajes
- Tiempo libre pagado
- 9 días de feriados/festivos y 1 día adicional flexible
- Tiempo por fallecimiento de familiar
- Y mucho mas!
Requisitos
- Diploma de prepatoria; escuela secundaria ó diversificado
- Experiencia en Servicio al Cliente
- Preferiblemente Bilingüe
- Preferiblemente experiencia trabajando como asistente de doctor o experiencia administrativa en clínicas médicas
About Legacy Community Health
Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests, HIV/AIDS screening. At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information.
Our roots began in 1981 as the Montrose Clinic, with specialization in HIV education, testing, and treatment. Since then, the agency has expanded to 10 clinics in Houston, one in Baytown, two in Beaumont, and one in Deer Park with extensive services that include: Adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision and behavioral health. We also service students within KIPP and YES Prep schools. Legacy is committed to driving healthy change in our communities.
Legacy Community Health is an Equal Opportunity Employer that welcomes and encourages diversity in the workplace.
Apply today.
Our short application process takes less than 3 minutes on your phone, tablet or computer.
About the Position
The Patient Access Specialist interacts with patients and callers by phone and other means of communication as needed in order to schedule appointments, provide information, and create an amazing contact experience for callers. Because this is a call center role, you will need to properly greet callers, collect or provide information based on the caller’s purpose, and follow script requirements. Additionally, you will be responsible for all required data entry, call logging, and reporting related to the patient or caller as well as appointment scheduling or referrals.
Benefits
- Medical, Dental, and Vision insurance
- Long-Term Disability insurance
- Life insurance and AD&D
- 403(b) retirement plan
- Employee Assistance Plan
- Subsidized gym membership
- 24-hour travel assistance
- Paid Time Off
- Company holidays (9 days + 1 floating day)
- Bereavement Leave
- And more
Requirements
- High School Graduate or GED
- Customer service experience
- Bilingual, preferred
- Medical Assistant or Clinical office support experience, preferred
Legacy Community Health is an Equal Opportunity Employer that welcomes and encourages diversity in the workplace.
Apply today.
Our short application process takes less than 3 minutes on your phone, tablet or computer.
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