Department: Corporate / Administration

Type: Full Time

Location: Houston, TX

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy Ste 1300. Houston, TX 77019

Bilingual Patient Access Specialist - Call Center Rep (Job Overview)

Schedule: Monday-Friday (7AM-5PM)

Join Legacy Community Health as a Patient Access Specialist I and be at the forefront of revolutionizing patient interactions through cutting-edge communication strategies.

As part of our dynamic team, you'll harness the power of technology to deliver a seamless, game-changing experience for every caller and patient.

• Leverage digital tools to schedule appointments and provide vital information.
• Deliver a professional, accurate, and timely contact experience.
• Contribute to the transformation of community healthcare.

As a member of Legacy Community Health, you'll be part of a mission-driven organization focused on innovative healthcare solutions:

• Impactful community engagement and healthcare access.
• Collaborative work environment that fosters growth.
• Opportunities for advancement through cutting-edge methodologies.
• Participation in a team dedicated to continuous innovation.

Key Responsibilities

• Efficiently manage inbound and outbound calls within a tech-forward call-center environment.
• Demonstrate a commitment to innovation and excellence in patient service.
• Operate within a highly structured framework with a focus on agility and punctuality.
• Schedule patient appointments leveraging data-driven protocols and processes.
• Discuss and verify referrals, insurance, and eligibility status for optimal patient access.
• Stay updated on industry advancements and innovations in patient communication.
• Exhibit superior problem-solving skills and utilize digital resources effectively.
• Employ advanced communication techniques across various platforms.
• Relay crucial data to clinical teams using cutting-edge communication methods.
• Accurately input data, ensuring seamless integration with digital systems.
• Multitask effectively in a fast-paced, technology-enhanced environment.

Minimum Qualifications

• High school diploma or equivalent required.
• 1-2 years of experience in customer service, preferably in a clinical setting.
• Strong orientation towards customer service excellence.
• Professional, articulate, and tech-savvy communication skills.
• Proficient in handling multiple callers and tasks using digital tools.
• Strong verbal and written communication skills with a focus on clarity and precision.
• Accurate data entry, keyboard typing, and mouse navigation skills.
• Proficient in MS Windows, Email, and digital forms.
• Patient scheduling experience with knowledge of medical and insurance terminology preferred.
• Bilingual proficiency in English and Spanish is strongly preferred.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.