Department: Clinic Based

Type: Full Time

Location: Houston, TX

Benefits

We Offer Outstanding Benefits:

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Join Us as a Catalyst for Change: Patient Assistance Representative

Are you ready to make an indelible impact on community healthcare? At Legacy Community Health, we're searching for innovative individuals who are eager to contribute to transformative healthcare solutions. As a Patient Assistance Representative based in Houston, TX, you'll be brilliantly positioned within our Corporate Administration department to connect Legacy's clients with vital programs under the Ryan White Grant. These programs include the AIDS Drug Assistance Program (ADAP), Local Pharmacy Assistance Program (LPAP), Emergency Financial Assistance (EFA), and Health Insurance Assistance. If your passion lies in ensuring that clients swiftly receive the medications and medical coverage they need, this is your opportunity to step into a forward-thinking role that champions creativity, collaboration, and the power of healthcare access.

Harness Your Skills: Key Responsibilities

• Navigate the intricacies of Ryan White Grant programs, providing exceptional support as you guide patients through acquiring medications and health insurance assistance.
• Engage directly with eligible clients to gather necessary documentation for program enrollment and ensure swift processing.
• Maintain an accurate inventory of program participants, ensuring up-to-date records to support seamless service delivery.
• Conduct routine and impactful communication with clients, bolstering engagement and sustaining their eligibility through monthly interactions.
• Vigilantly monitor incoming requests, ensuring prompt and judicious action while documenting patient care activities in electronic records such as Centricity, Pioneer, and ARIES.
• Ensure that month-end report reconciliation is meticulously performed, reflecting accurate client encounters and supporting grant standards.
• Proactively collaborate with peers and healthcare providers to address and resolve client concerns, utilizing established documentation processes.
• Conduct program reviews and audits, reinforcing precise reporting and data validation in alignment with grant requirements.
• Participate in special projects and contribute to the vitality of Legacy Community Health’s mission.

Your Qualifications: Forge a Path Forward

• Possess a high school diploma with at least one year of experience in healthcare or a minimum of three years in customer service, ideally within the healthcare sector.
• Demonstrate familiarity with healthcare terminology and an understanding of HIV disease and its pharmacological treatments.
• Exhibit knowledge of insurance policies, including COBRA, as well as proficient communication skills, both written and verbal.
• Showcase strong command of MS Excel and MS Word, ensuring adept management of documentation and program-related activities.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.

With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.

At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.

Explore our open positions and see if a career at Legacy is right for you.

Core Employee Expectations

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Apply today in less than 3 minutes using your phone, tablet, or computer!