Department: Clinic Based

Type: Full Time

Location: Houston, TX

Benefits

We Offer Outstanding Benefits:

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Director - Clinic Operations I

Empowering Community Healthcare in Houston, TX

Are you ready to lead a transformative journey in community healthcare? At Legacy Community Health, the Director - Clinic Operations I is at the forefront of catalyzing financial and operational success across diverse practices within our vibrant network. Positioned in the heart of our Montrose Clinic (1415 California St, Houston, TX 77006) and Stafford Fountains Clinic (12540 Sugardale Dr, Stafford, TX 77477), this role is pivotal in shaping the future of healthcare delivery, ensuring our practices thrive and continue to make a positive impact on the community.

As a strategic visionary, you will spearhead operational initiatives alongside our Sr. Director Operations and the Vice President of Operations. Your role is not only about overseeing the operational heartbeat but also about empowering practice managers through insightful guidance and collaborative support, ultimately driving successful site-specific action plans and budgets. Your boots-on-the-ground approach will be instrumental in nurturing the practices' success, cultivating a thriving and sustainable healthcare ecosystem.

Key Responsibilities

• Oversee operations and service delivery across all practice sites within assigned regions.
• Lead recruitment, interviewing, and hiring processes for managers and coordinators within clinics.
• Provide robust supervisory support, establish accountabilities, offer performance feedback, and conduct annual evaluations for managerial roles.
• Advise on disciplinary matters and work with HR on necessary actions, ensuring a productive workplace environment.
• Collaborate with physicians and mid-level providers to enhance practice success and development.
• Develop and review operational and financial performance, formulating strategic Site-Specific Action Plans in collaboration with leadership teams.
• Coordinate revenue cycle initiatives, ensuring seamless implementation across practices.
• Regularly review point-of-service collections and accounts receivable to optimize fiscal health.
• Manage the development and adherence to annual budgets, holding operations managers accountable for financial and performance objectives.
• Maintain consistent communication with senior leadership to address operational challenges and align on performance targets.
• Partner with marketing teams to devise regional strategies and leverage practice liaisons to ensure success.
• Ensure compliance with clinical revenue cycle policies, safeguarding financial and operational integrity.
• Analyze technical, financial, and legal documents, and adeptly respond to inquiries from stakeholders.
• Engage in other duties as assigned, contributing to the dynamic landscape of healthcare operations.

Qualifications

• Bachelor's degree in business, healthcare, or a related discipline is required.
• Minimum of three (3) years of recent leadership experience in managing clinic practice operations.
• Master's degree, MHA, MBA, or equivalent is preferred, showcasing advanced strategic acumen.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.

With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.

At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.

Explore our open positions and see if a career at Legacy is right for you.

Core Employee Expectations

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Apply today in less than 3 minutes using your phone, tablet, or computer!