Department: Corporate / Administration

Type: Full Time

Location: Houston, TX

Benefits

We Offer Outstanding Benefits:

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Join Our Team as a (Bilingual) Patient Access Specialist - Call Center Rep

At Legacy Community Health, we are reshaping how healthcare engages with our communities, seeking trailblazers to drive this transformation! Our Patient Access Specialist is the welcoming voice of Legacy, pivotal in ensuring smooth communication and facilitating access to vital services for our patients.

Stationed at our dynamic Houston, TX location, you will infuse creativity into every interaction, offering a professional and efficient service that profoundly enhances our community's healthcare experience. Immerse yourself in a collaborative environment that champions growth, providing opportunities to hone your professional skills within the ever-evolving healthcare sector. This role not only advances your career but significantly aids in making healthcare more accessible and patient-centered.

Key Responsibilities

• Expertly manage inbound and outbound calls in a dynamic call-center environment, maintaining a forward-thinking approach.
• Schedule patient appointments with precision, ensuring adherence to established protocols while integrating innovative solutions to common challenges.
• Maintain a positive attitude with an unwavering commitment to exceptional service, adhering to scheduled work hours for a consistently pleasant patient experience.
• Quickly identify and relay urgent symptoms to clinical staff, enhancing patient care through proactive communication.
• Engage in thorough data entry, ensuring patient demographics and payer information are accurate for seamless service delivery.
• Leverage exemplary problem-solving skills to address complex inquiries, using every interaction to innovate and improve processes.
• Navigate a highly structured environment confidently, meeting strict punctuality and attendance requirements.
• Interpret verbal cues and apply advanced interpersonal skills to de-escalate situations, turning challenges into opportunities.
• Handle multiple tasks efficiently by prioritizing duties and utilizing both verbal and digital communication to maximize service impact.

Qualifications

• High School Diploma or equivalent required.
• Ability to operate in a technology-driven call center, comfortably using computers and phone systems simultaneously.
• Strong grasp of basic healthcare industry terminology, including primary care, provider, benefits, and HIPAA compliance.
• Demonstrated excellence in customer service, with superb listening abilities and phone etiquette.
• Effective communication skills, with proper use of language, grammar, and style in both verbal and written formats.
• Capacity for innovation in addressing patient needs and optimizing service protocols.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.

With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.

At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.

Explore our open positions and see if a career at Legacy is right for you.

Core Employee Expectations

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Apply today in less than 3 minutes using your phone, tablet, or computer!