Department: Clinic Based

Type: Full Time

Location: Houston, TX

Benefits

We Offer Outstanding Benefits:

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Care Team Assistant Bilingual – LBS

Houston, TX - Medical Assistant Department

Legacy Community Health stands at the forefront of transforming community healthcare through innovation and compassionate care. As a Care Team Assistant (CTA), you will be the linchpin of communication and support, bridging the gap between patients, care teams, and community resources. This pivotal role ensures the seamless delivery of quality, patient-centered care adhering to the Patient Centered Medical Home (PCMH) model. Your bilingual skills will amplify your impact, enhancing patient engagement and understanding.

Join our collaborative environment where each interaction contributes to a healthier community. By supporting clinical and clerical functions, you pave the way for improved outcomes and foster enduring patient relationships. Your contributions will be instrumental in identifying and assisting vulnerable populations, ensuring they receive the comprehensive care they deserve.

Key Responsibilities

• Patient Communication: Skillfully manage patient interactions via phone or protocol, liaising with nursing staff to provide accurate and compassionate responses to inquiries.
• Pre-Visit Planning: Conduct thorough reviews of patient schedules ensuring all necessary records are available for proficient preparation.
• Care Coordination: Assist in guiding patients through their care journey, managing transitions and maintaining the Care Coordination Desktop.
• Medication Management: Support patients in medication refills and facilitate prior authorization processes.
• Form Completion: Initiate and prepare medical forms for provider reviews, ensuring accuracy and completeness.
• Referral Support: Aid the Referral Coordination staff in processing and completing necessary referrals efficiently.
• Team Collaboration: Foster effective team relations and actively participate in necessary safety and educational programs.

Qualifications

• High-school diploma or equivalent.
• Medical Assistant Certification or at least 2 years of clinical experience in an inpatient or outpatient setting.
• Must maintain BLS/CPR certification.
• At least 2 years of experience in an ambulatory clinical setting preferred.
• Proficiency in bilingual communication, catering to diverse linguistic needs for improved patient interaction.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.

With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.

At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.

Explore our open positions and see if a career at Legacy is right for you.

Core Employee Expectations

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Apply today in less than 3 minutes using your phone, tablet, or computer!