Department: Corporate / Administration

Type: Full Time

Location: Houston, TX

Benefits

We Offer Outstanding Benefits:

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Patient Access Specialist - Call Center

Embrace the Future of Community Health

Join Legacy Community Health as a Patient Access Specialist, where your role is pivotal in facilitating healthy transformations within our communities. At the heart of our mission is providing exceptional care irrespective of economic constraints, and as an integral contact point, you’ll be uniquely positioned to impact lives daily through meaningful interactions.

Legacy Community Health, since its transformation from Montrose Clinic in 1981, has fiercely advocated for comprehensive and inclusive healthcare. Boasting over 50 clinics, our footprint extends through multiple locales, each focused on a holistic approach encapsulating everything from primary care to specialized health screenings. Our Call Center in Houston invites forward-thinking professionals who are stirred by the opportunity to help guide our patients toward healthier futures, regardless of their location or language barriers.

Key Responsibilities

• Engage with callers and patients through phone and other communication platforms to efficiently schedule appointments and disseminate critical health information.
• Ensure an outstanding contact experience that reflects the patient-first ethos of Legacy Community Health.
• Maintain a pleasant and professional demeanor, enhancing the customer service experience through articulate communication skills.
• Navigate multiple caller interactions while managing various tasks, ensuring seamless service delivery.

Qualifications and Skills Required

• High school diploma or equivalent is required.
• Bilingual capability in English and Spanish is strongly preferred, with proficiency in reading, writing, and interpreting information across languages.
• Previous experience as a Medical Assistant or within a clinical office support environment is highly beneficial.
• Customer service orientation with a professional and articulate phone voice.
• Ability to efficiently manage multiple customer interactions, tasks, and responsibilities concurrently.
• Strong verbal and written communication skills, with meticulous attention to grammar and detail.
• Expertise in keyboard typing, data-entry, and computer navigation using MS Windows and related digital tools.
• Knowledge in patient scheduling practices and medical terminology is required.
• Punctuality and reliability with minimal absenteeism, demonstrating readiness to contribute positively to the team environment.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.

With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.

At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.

Explore our open positions and see if a career at Legacy is right for you.

Core Employee Expectations

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Apply today in less than 3 minutes using your phone, tablet, or computer!